What is included in the rental rate?
- Unlimited kilometres
- Vehicle insurance (excess applies see insurance section for more details)
- Extra driver fees
- Vehicle Registration Surcharge
- 24 hrs road service help line (toll free)
- 10% GST
- A premium location surcharge in “Airport” rates for 2WD Cars
- Stamp Duty for 2WD cars
Do I need a special licence to drive the car?A current non-provisional and non-probationary resident country driver's licence is to be presented at the time of rental. If the licence is not in English format, and/or displaying the driver's photograph, an international drivers licence is also required. When an international drivers licence is being presented the domestic licence must also be presented. The primary hirer must hold both a valid drivers licence and a credit card for identification purposes. How old do I need to be to drive the car?Drivers must be between 21 and 75 years of age for car rentals. Drivers need to be between 25 and 75 to drive an Urban Wagon (UWAR) collecting from locations in the Northern Territory.
Drivers between the ages of 21 - 24 years will incur a surchange of AU$22 per day in addition to the daily rate. Fee is paid upon vehicle collection. What is the minimum rental duration?Rental days are calculated on a 24-hour basis. The minimum rental period is 1 day for all east coast locations and Perth, where pick up and return is the same location or within the same city. The minimum rental period for NT locations is 3 days. Can I pick up the car in one city and drop it off in another?One-way rentals are permitted between Cairns, Brisbane, Sydney, Melbourne and Adelaide. The minimum hire requirement for one-way rentals between these locations is three days. This includes both airport and non airport locations.
Rentals between the city and the airport within the same city (listed above) have a minimum hire requirement of one day. Northern Territory locations have a 3-day minimum hire requirement at all times. The exception is when pick up is from either Alice Springs or Ayers Rock and return is either Alice Springs or Ayers Rock (hire must be one way). In this instance, a minimum hire requirement of 2 days applies.
A one-way rental fee of AU$165.00 will apply where the rental is one or two days (minimum of 2 days and AU$330 applies from 1 April 2009) Rental of three days or more will not be subject to the one-way fee. One-way hires are not allowed out of or into the states of Tasmania, Western Australia and the Northern Territory.  Can I pick up and drop off a Maui Rental Car at the airport?Yes. We have airport locations in Adelaide, Alice Springs, Ayers Rock, Brisbane, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney. An airport concession fee be charged for hires that pick-up from airport locations. This fee is included in "airport" rates. Are there any restrictions on where I can drive?Vehicles are not permitted to travel on unsealed roads. Travel to Kangaroo Island must be advised at time of booking and/or upon vehicle collection.
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Do I have to pay for more than one driver?What Accident Protection/Insurance Cover Options do you offer?Your daily rental rates include standard protection, where you leave a $385 bond, which will be recorded as an imprint against your credit card. You will be responsible for this amount in the event of damage to third party property or to the rented vehicle, including windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. Single vehicle accident liability within NT and Broome is the first AU$1,650.00. What happens if I cancel my booking? There are no cancellation fees. What Credit Cards do you accept?Online transactions: Master, Visa and Amex accepted
On vehicle pick up and drop off: any internationally recognised credit cards accepted. Do you have any vehicles with automatic transmission?Yes, all of our 2WD Rental Cars (except the Economy Car-ECMR) feature automatic transmission. Can a baby seat be fitted?A baby or booster seat can be fitted in all Rental Cars. We recommend you pre-book baby seats over the Australian school holiday period to avoid disappointment. During this time baby seats are on a request basis only. Booster seats are on request at all times. Do you have any Vehicle Assistance while I am on the road?Yes, we do. Please phone tollfree on 1800 811 506 at any time within 24 hours of any equipment failure occurring. This will give us the opportunity to solve the problem. |