maui motorhome hire faqs 

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frequently asked campervan rental questions 

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An additional remote location fee of AU$650 (AU$700 from 01 April 2012) applies to all rentals picking up and dropping off in Broome.  Only one remote location fee is charged per vehicle.  This is in addition to the one-way fee if applicable.  The fee applies per rental.

An airport concession fee may be charged for hires with pick up or drop off from airport locations.  An airport pick up fee of AU$16.50 per hire (AU$20 from 01 April 2012) will apply for hires with pick up at Hobart airport.  This fee is subject to change and new airport charges may arise.

Platinum Beach - fixed awning
Platinum Lake - fixed awning
Platinum River - fixed awning
Pltinum Forest - fixed awning
Ultima - awning available as an extra hire item
Spirit 4 - fixed awning
Spirit 6 - fixed awning
Spirit 4WD – awning
All our Motorhomes are Automatic.
  • maui provides 24/7 Customer Care - 24 hours, 7 days per week via a road-service helpline (toll free)
  • Unlimited kilometres
  • Travel Wallet including map of Australia with driving tips and travel information.
  • Magazine with discounts to tourist attractions
  • Vehicle Insurance (liability applies, please refer to “What Accident Protection Options do you offer?” section)
  • Extra driver fees
  • 10% GST
  • 3% Administration fee
  • Kitchen equipment as detailed above
  • Linen and bedding as detailed above
  • Other useful items as detailed above
maui’s fleet offer storage compartments, however maui suggest using soft luggage instead of suitcases.

maui motorhomes feature a gas stove, fridge, microwave and even a toilet and shower in most models. We suggest that you pack your gear into soft bags instead of suitcases as they take up less room and can easily fit into your motorhome's storage compartments.

Apartment style kitchen equipment includes china crockery, wine glasses, glasses, superior cutlery, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.

Freshly laundered linen and bedding is also supplied including pillow, pillowcase, sheet and towel per person, plus duvet (doona) per bed.

Other useful items such as fire extinguisher, broom, bucket/hose, coat hangers, pegs, dustpan and brush, dishwashing detergent, disposable gloves, bin liner, toilet chemicals, toilet roll, sponge, scourer, soap, matches, ice cube tray, mosquito coils, tissues and shampoo/conditioner sachets.

One way rentals are available between all Maui branch locations. The exception is one way rentals into or out of Tasmania for Platinum Forest and 4WD vehicles, these are on request and where the vehicle is a Maui Platinum Forest.

Platinum Forest is available between Melbourne, Sydney, Brisbane, Cairns, Broome & Adelaide only.

A one way fee of AU$250 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide and returns to these locations. For example Cairns to Darwin one way fee will be AU$260. (AU$280 from 1st April 2012)

Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth the one way fee will be AU$360. (AU$380 from 1st April 2012)

One way fees may be included in the Maui Premium Package.

Definitely! Fill out our online pre-registration form to save time. By providing us with your details in advance our branch staff can process your vehicle faster allowing you to get on the road with a minimum wait time. You can do this via the link at the bottom of your email confirmation or by visiting our Self Check-in page.

A 2% administration fee will apply to all Visa and MasterCard transactions. A 4.5% administration fee will apply to American Express cards. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond.

Accepted credit cards are:

  • Visa Card
  • Master Card
  • American Express

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicles depicted. Variances in vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or changes to the vehicle design made by the manufacturer.

Important:

  • This page serves only to answer frequently asked questions.
  • For full Maui Terms and Conditions, please request a Maui Rental Agreement.
  • All prices quoted on this website are in Australian Dollars.
  • Rates and conditions quoted on  this website and/or documents are subject to change without notice.
We have an extensive range of additional hire items including outdoor tables, chairs, GPS, satellite phone, awnings and Baby & Booster seats.
Motorhome hires are charged for every calendar day of the hire.

For travel from 01 April 2011:

Minimum rental period is 7 days, excluding the Ultima which has a 5 day minimum.

All rentals collecting between 15 December 2011 and 5 January 2012 have a minimum requirement of 10 days with the exception of the Ultima where the minimum hire is 7 days.

There are several options available to reduce your liability. Please click here for more information.
  • If cancelled up to 22 days prior to pick-up
  • No Fee
  • If cancelled from 21 to 7 days prior to pick-up
  • 20% of Rental
  • If cancelled 6 to 1 days prior to pick-up
  • 50% of Rental
  • If cancelled on day of pick up or No-Show
  • 100% of Rental

If vehicle is returned early for any reason whatsoever, no refund is available for the unused portion of the hire.

We value your custom and thank you for choosing maui. We hope that you’ll take a minute to complete our customer service survey form at the end of your hire. We stand by our products and stand by our maui Guarantee.

If you would like to give us additional feedback, please contact us:
Email: Customer Care
Fax: (+61 3) 9687 4844

The maui premium package is your one-stop shop for worry free travel. For a small daily fee in addition to your daily rate, you’ll enjoy the extra peace of mind having inclusions such as full cover insurance all taken care of.

HOBART: Our Hobart branch is located at the airport.

ADELAIDE: A transfer service to or from Adelaide branch is now available and services the Airport, Rail Terminal, Adelaide City and North Adelaide. Subject to availability. Prices vary. Enquire with the Adelaide branch on the day of travel.

ALL OTHER BRANCHES: Public transport and taxi services are available to and from all other branches. Maui will reimburse your taxi fee from the airport to the branch on pick-up with receipt.

By puchasing the Maui Premium Package. we will reimburse your taxi fee from the airport to the branch on pick-up with receipt.

Maui Platinum 6 is available between Melbourne, Sydney, Adelaide, Cairns & Brisbane only.

Brisbane, Sydney, Melbourne, Hobart, Perth, Adelaide
0730 - 1600 hours: 1 September to 30 April
1000 – 1600 hours: 1 May to 31 August

Alice Springs, Darwin, Broome, Cairns
0730 - 1600 hours: 1 May to 31 October
1000 – 1600 hours: 1 November to 30 April

Customers collecting or returning their vehicle must be at the branch by 1530 hours.

Yes you can. A non-provisional and non-probationary resident country driver's licence is to be presented at time of rental. If your licence is not in an English format a valid International Drivers licence is also required.
Drivers must be 21 years of age or over.
  • 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). If you wish to travel on an unsealed road that is greater than twelve kilometres in length to access a recognised campground special permission can be arranged pending road condition, weather and distance.
  • 4WD campervans and cars can also be driven on recognised unsealed roads.
  • 4WD vehicles may only travel to the following areas with the written permission of Maui (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb River Road, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Fraser Island, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general.
  • Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, the Old Gunbarrel Hwy, the Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke, at any time.
  • Vehicles are NOT permitted to travel to Cape York between the months of December to May. At all other times permission is required.

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Australia has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend BIG4 Holiday Parks in Australia. They offer excellent recreational facilities, as well as resources to dispose of your waste water. They also have provision for you to plug your vehicle into 240v main power for vehicles that feature heating and/or microwave.

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Customer reviews:

  • I'm looking forward to travelling to Maui again in the near future. I'd like to thank the team of the maui for providing a wonderful service and kind staff – Matthew Tran
  • We thoroughly enjoyed our break and the camper van was excellent in every way. Kay and Dave Hey
  • I want to congratulate you on the superb service.  It has made planning from a distance easy and effective.  Richard Derman

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save time and check-in online

If you want to save time at the branch when picking up your motorhome, you have the option to use our Self Check-in service - just like you would at the airport. You can choose to use our online Self Check-in at your convenience from any computer or when you arrive at our branch.

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